Product development scale up to speed up product roadmap execution
Customer driven product engineering
As start-ups go from initial customer adoption to broader customer adoption phase, product engineering becomes critical to deliver product promise at scale. Product engineering team working with field and product team to incorporate customer feedback on new features, to make product easy to use, to continue improving product performance, quality, to explore new product prototypes, etc.
Product engineering working with customer success and product development in a global center working as extensions of your core teams can increase pace of new features delivery, extend products to platforms, accelerate customer acquisition and adoption. In early stages, customer success and product engineering working as a one team with shared responsibilities is efficient and cost-effective support model with potential to emerge global center as “Center of excellence for customer support”. With your final say on hiring, we will custom build product engineering team, integrate into your product team and customer success team and enable them to function as extended team.
Validation and regression
QA/regression infrastructure enhancement, new features validation, major and minor releases regression, product performance validation
New product prototypes
Work with product team in developing product prototype, assist customer success (CS) team in alpha/beta customer engagement to get and incorporate product feedback
Training and documentation
Create new feature and product documentation, training contents, common use cases documentation. Train CS team on new features, releases, products.
Tier1 customer acquisition and expansion
Assist CS team to execute POC, develop flow/scripts to integrate product into customer infrastructure, drive customer feedback on features and products
Assist field team to discover and deliver professional services to accelerate land and expand customer base