SCALING UP STARTUPS
GLOBAL CUSTOMER SUCCESS
The customer success(CS) team, being the eyes and ears of a company, is vital for customer-driven growth. In this cloud and SaaS era driven by Artifical Intelligence(AI), to accelerate customer acquisition and expansion, start-ups have to go global, provide 24×7 support, and drive customer feedback into product development from an early stage.
Our leadership team brings 20+ years of building and leading relationship-oriented CS teams for complex software products that require high-touch support. We enable the team to function as the customer’s trusted advisor and align the company’s growth to CS outcomes.
INNOVATION-DRIVEN PRODUCT DEVELOPMENT
Success for any start-up largely depends on maintaining a significant competitive edge. Often, this means responding to customer demands and transitioning from single-thread to multi-thread product development. That’s something we have done for our EDA, SaaS and cloud customers.
Work with us to create next-generation versions of your products or simply test your ideas, including innovations from concept to deployment.
CUSTOMER-DRIVEN PRODUCT ENGINEERING
As start-ups go from gaining initial customer traction to a broader product adoption phase, product engineering becomes critical to deliver product promise at scale. The product engineering team works with field and product teams to incorporate customer feedback on new features, make products easy to use, improve product performance or quality, explore new product prototypes, etc.
Product engineering, working with customer success and product development in a global center, work as extensions of your core teams. Together, they increase the pace of new features delivery, extend products to platforms, and accelerate customer acquisition and adoption.
SALES AND BUSINESS DEVELOPMENT
For start-ups, in particular SaaS companies, global reach-out at an early stage is mandatory as a growth strategy. Agumbe’s leadership has a track record of over 15 years of outstanding enterprise sales for complex software products in India, North America, and India, APAC.
Leveraging this experience, we have been growing sales for several companies. Dedicated sales team deeply integrated into your sales team, with consultative sales approach will execute your playbook to land and expand customers.