SCALING UP STARTUPS

From maximizing market opportunities to staying competitive to making the right hires at the right time for all functions, we thoroughly understand the start-up journey and its growth challenges. We incubate and operate global customer success centers in India for US SaaS startups to accelerate customer acquisition and expansion, speedup product innovation. With you final say on hiring, we built passionate, self-motivated, result oriented and domain specific team from the ground up. From the get-go, team operates as your team and thrive on your culture. As required we also scale up product development, product engineering and sales functions.

GLOBAL CUSTOMER SUCCESS

Agumbe 1

The customer success(CS) team, being the eyes and ears of a company, is vital for customer-driven growth. In this cloud and SaaS era driven by Artifical Intelligence(AI), to accelerate customer acquisition and expansion, start-ups have to go global, provide 24×7 support, and drive customer feedback into product development from an early stage.

Our leadership team brings 20+ years of building and leading relationship-oriented CS teams for complex software products that require high-touch support. We enable the team to function as the customer’s trusted advisor and align the company’s growth to CS outcomes.

CUSTOMER ACQUISITION

  • Reduce CAC, time-to-PO
  • Assist CSM in Demo, POC execution
  • Provide feedback on go-to-market, playbook
  • Land and expand US customers through their India technology centers

ONBOARDING

  • Align on-boarding to customer desired outcome
  • Focus on delivering first value
  • Customize product implementation for customer workflows

PRODUCT ADOPTION

  • Help maximize customer value – boost-up license usage, in-app timing
  • Relentless focus on churn reduction
  • Enable 24×7 support
  • Generate referrals, success stories

PRODUCT ROADMAP

  • Customer driven product enhancements, user experience
  • Assist product engineering with feature validation, regression, QA
  • Help drive professional service
  • Create, training, blogs, collateral, demos

ACCOUNT EXPANSION

  • Proactive support – customer’s trusted adviser
  • Monitor product usage, competitive landscape
  • Maximize cross-sell/up-sell opportunities as per customer desired outcome
  • Participate in QBR, weekly sales, CSM meetings

SUBSCRIPTION RENEWAL

  • Tracks renewal risk factors
  • Keep account team informed
  • Explore early renewals

INNOVATION-DRIVEN PRODUCT DEVELOPMENT

Success for any start-up largely depends on maintaining a significant competitive edge. Often, this means responding to customer demands and transitioning from single-thread to multi-thread product development. That’s something we have done for our EDA, SaaS and cloud customers.

Work with us to create next-generation versions of your products or simply test your ideas, including innovations from concept to deployment.

OPEN SOURCE PROJECTS WITH MINIMAL DEPENDENCY

Third-party interfaces and DevOps; for example, Terraform, Jenkins, Ansible, Docker, Log analysis plugins - Spunk, SumoLogic, etc.



PRODUCT ENHANCEMENTS AND NEW FEATURES

Assist core product team in delivering new features and enhancements, and in the process ramp up on product and code base.


NEXT-GENERATION OF CURRENT PRODUCT AND NEW PRODUCT PROTOTYPES

Once the team has fully ramped up on product and code base, it can assist the core product team with next-generation/adjacent product development.

NEW PRODUCTS INNOVATION

Multi-function global center operating as your extension under entrepreneurial leadership can lead to innovations and company growth.


CUSTOMER-DRIVEN PRODUCT ENGINEERING

As start-ups go from gaining initial customer traction to a broader product adoption phase, product engineering becomes critical to deliver product promise at scale. The product engineering team works with field and product teams to incorporate customer feedback on new features, make products easy to use, improve product performance or quality, explore new product prototypes, etc.

Product engineering, working with customer success and product development in a global center, work as extensions of your core teams. Together, they increase the pace of new features delivery, extend products to platforms, and accelerate customer acquisition and adoption.

NEW PRODUCT PROTOTYPES

Work with the product team in developing product prototypes and assist the CS team in alpha/beta customer engagement to get and incorporate product feedback.

TRAINING AND DOCUMENTATION

Create new features and product documentation, training contents, and common use-case documentation. Also train CS team on new features, releases, and products.

VALIDATION AND REGRESSION

QA/regression infrastructure enhancement, new features validation, major and minor releases regression, product performance validation etc.


PROFESSIONAL SERVICES

Assist the field team to discover and deliver professional services to accelerate, land, and expand the customer base.

TIER-1 CUSTOMER ACQUISITION AND EXPANSION

Assist the CS team to execute POC, develop flow/scripts to integrate the product into customer infrastructure, and drive customer feedback on features and products.

SALES AND BUSINESS DEVELOPMENT

For start-ups, in particular SaaS companies, global reach-out at an early stage is mandatory as a growth strategy. Agumbe’s leadership has a track record of over 15 years of outstanding enterprise sales for complex software products in India, North America, and India, APAC.

Leveraging this experience, we have been growing sales for several companies. Dedicated sales team deeply integrated into your sales team, with consultative sales approach will execute your playbook to land and expand customers.

LAND AND EXPAND CUSTOMERS IN THE US

India is home for tech centers for hundreds of multi national companies. We open doors to US customers through their tech centers.




BUSINESS DEVELOPMENT AND ALLIANCES

Help drive strategic relationships in IT services and MSP companies based in India. Extend your relationship with AWS, Azure, gCloud in India to grow sales.

APAC/INDIA SALES GROWTH

Field and inside sales teams qualify and nurture in bound leads and perform product overviews to close deals.