Make a difference to your overall growth and valuation

Drive innovation and customer success at scale with HIGH-PERFORMANCE CUSTOMER SUCCESS CENTERS

Maximize market opportunity

  • Evolving go-to-market strategy, playbooks
  • Global sales/support presence
  • Customer success team’s focus from acquisition to expansion

Maintain a competitive edge

  • Deliver product promise at scale
  • Transition from single-thread to multi-thread product development


Right hire at right time for all functions

  • Hire, onboard, train, adapt, optimize teams
  • Systematize operations


Realize High-Impact Outcomes

Drive success with a multi-function thrust

Target 100% renewals with higher ARR

Double your POC execution capacity

Customer-driven product innovations

Reduce churn and boost operating margins by up to 50%

A PROVEN TEMPLATE FOR SUCCESS

THE AGUMBE GROWTH MODEL

Scale up your organization for revenue, customer, and multi-threaded product development growth

while preserving the ability to innovate, adopt new idea, and maintain your culture.

The Acquisition-to-Advocacy Journey with Agumbe

Start small – allocate a portion of the hiring budget

  • 1

    CUSTOMER ACQUISITION

    Improve CAC, land and expand US customers through their India centers.

  • 2

    ONBOARDING

    Align onboarding to customer use-cases, integrate product in customer workflows, and focus on quick onboarding.

  • 3

    PRODUCT ADOPTION

    Help maximize customer value, have a relentless focus on churn rate reduction, and generate referrals and success stories.

  • 5

    ACCOUNT EXPANSION

    Create cross-sell and up-sell opportunities, monitor product usage, promote a competitive landscape and track renewal risk factors.

  • 4

    PRODUCT ROADMAP

    Encourage customer-driven product enhancements, enhance the user experience, and augment product engineering.

  • 6

    TRANSFER OF CUSTOMER SUCCESS

    Option to insource, multi-function scale-up – customer success, product development, sales, etc.